Returns and Exchange Policy

Returns and Exchange Policy

We want you to be completely satisfied with your purchase from Snaplo LLC. If for any reason you are not, we offer a straightforward return and exchange process. Please read the following policy to ensure your return is handled smoothly.

1. Return and Exchange Eligibility

  • Timeframe: You have 30 days from the date of delivery to initiate a return or exchange.

  • Condition of Item: All returned items must be in new, unworn, and unaltered condition. They must have all original tags attached and be in the original packaging.

  • Non-Returnable Items: Items marked as "Final Sale" or "Clearance" are not eligible for returns or exchanges.

2. How to Initiate a Return or Exchange

To begin the process, you must obtain a Return Merchandise Authorization (RMA) number from our customer service team. Returns sent back without a valid RMA number may be refused.

  1. Contact Us: Email our customer service team at snaplollc@gmail.com with your order number and the reason for your return or exchange.

  2. Receive Authorization: We will review your request and, if approved, provide you with an RMA number and detailed instructions for shipping the item back to us.

  3. Ship the Item: Securely package the item and ship it to the address we provide. Please ensure the RMA number is clearly marked on the outside of the package. We highly recommend using a trackable and insured shipping service, as we cannot be responsible for lost or damaged return shipments.

3. Shipping Costs

  • Customer Responsibility: Customers are responsible for the cost of return shipping.

  • Our Error: If the return is a result of our error (e.g., you received a defective or incorrect item), we will provide a prepaid return label and cover the shipping costs.

4. Refunds

  • Inspection: Once your return is received at our facility, it will be inspected to ensure it meets our eligibility criteria.

  • Processing: If approved, your refund will be processed to the original method of payment within 7-10 business days. You will receive an email notification when the refund has been issued. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

5. Exchanges

  • Process: For exchanges, we will issue a store credit or a refund after receiving and inspecting the returned item. You can then place a new order on our website for the desired size or style. This helps ensure you get the item you want as quickly as possible, without worrying about it going out of stock.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at snaplollc@gmail.com with photos of the product. We will work with you to find a solution, which may include a replacement or a full refund.